Website www.petrans.si is managed by Petrans d.o.o., Jurčkova cesta 234, 1000 Ljubljana (hereinafter referred to as "Petrans d.o.o." or "we").
What are personal data?
Personal data refers to information that directly or indirectly identifies you as an individual. "Indirectly" means in combination with other information, such as your name, postal address, email address, phone number, identification number, location data, or other identifiers.
What personal data do we collect?
Name and surname
Contact email address
Contact phone number
Billing information (name and surname, address, postal code, and tax number for legal entities)
How do we use (process) your personal data?
All personal data provided are treated confidentially and used only for the purpose for which they were provided. Petrans d.o.o. takes data security very seriously. We use appropriate safeguards and have established reasonable physical, electronic, and administrative measures to protect the collected data from accidental or unlawful destruction, loss, alteration, unauthorized disclosure of personal data, or unauthorized access to personal data that have been transmitted, stored, or otherwise processed. Our information protection policies and procedures are closely aligned with widely accepted international standards and are regularly reviewed and updated as needed to comply with our business needs, technological changes, and regulatory requirements. Access to your personal data is only allowed for personnel and service providers who need this data for business reasons ("need-to-know" principle) or for those who need it to perform their duties.
In the event of a personal data breach, Petrans d.o.o. will comply with all relevant data breach regulations.
If you have ordered a service from Petrans d.o.o., your personal data is collected and processed for the conclusion and performance of the contract, i.e., to provide the ordered services and inform you about additional details of the mentioned services, any changes, additional information, instructions for using the services, or to provide educational materials related to Petrans d.o.o. services.
In the case of subscribing to Petrans d.o.o. newsletters (i.e., newsletters), your provided email address and name, based on your consent, are processed for the purpose of general information about all Petrans d.o.o. services and summaries of news, articles, and educational materials published on the Petrans d.o.o. website.
You can unsubscribe from receiving newsletters or notifications about the ordered Petrans d.o.o. services at any time by clicking the unsubscribe link in the received messages or by contacting us at email@example.com.
Petrans d.o.o. undertakes not to sell, lend, or otherwise disclose any data you provide through the website or in any other way to third parties, except in the cases mentioned below or unless required by regulations.
Petrans d.o.o. will disclose your personal data only to the third parties listed below under the conditions set out below, ensuring that your personal data are processed, protected, and transferred in accordance with applicable data protection laws:
We may authorize other companies and individuals to perform certain tasks that contribute to our services as needed. For example, we may share personal data with service providers for hosting our database and applications, data processing services, or sending requested information and providing support services. We will only disclose or make such data available to external service providers to the extent necessary for a specific purpose. They will not be allowed to use this data for any other purposes. External service providers of Petrans Ltd. are contractually obligated to respect the confidentiality of your personal data.
We will only disclose your personal data to public authorities when required by national legislation or European Union law. For example, Petrans Ltd. will respond to requests from courts, law enforcement agencies, and other government authorities, including those from other EU member states.
Based on legitimate interests, we use your personal data to detect and prevent fraudulent use and abuse of services or subscriptions, as well as to ensure the stable operation of our system and services, and for the purpose of implementing information security measures, meeting service quality requirements, and detecting technical failures of systems and services.
Based on legitimate interests, we also use your personal data for the purposes of potential enforcement, judicial, and extrajudicial recovery.
Your rights regarding your personal data:
Individuals can request access to personal data, correction, deletion, or restriction of the processing of their personal data from Petrans Ltd. You have the right to object to the processing and the right to data portability of your personal data.
Right to information: You always have the right to know whether personal data concerning you is being processed and, if so, to access personal data and the following information: (a) purposes of processing; (b) types of personal data involved; (c) recipients or categories of recipients to whom personal data have been or will be disclosed; (d) the intended period of personal data retention or, if not possible, the criteria used to determine this period; (e) whenever personal data is not collected from you, all available information about their source.
Right to rectification: You have the right to have inaccurate personal data concerning you corrected and, considering the purposes of processing, the right to have incomplete personal data completed.
Right to erasure: You have the right to have your personal data erased if one of the following reasons applies: (a) personal data is no longer necessary for the purposes for which they were collected or otherwise processed; (b) you withdraw consent on which the processing is based, and there is no other legal ground for the processing; (c) you object to the processing, and there are no overriding legitimate grounds for the processing; (d) personal data has been unlawfully processed.
Right to restriction of processing: You have the right to restrict the processing of your personal data in cases where you contest the accuracy of the data, the processing is unlawful, but you oppose erasure and request restriction instead, we no longer need your personal data for the purposes of processing, but you require them for the establishment, exercise, or defense of legal claims, or you have objected to processing based on legitimate interests of Petrans Ltd., pending the verification whether our legitimate grounds override yours.
As a user of the Petrans d.o.o. website, you have the right to verify whether Petrans d.o.o. processes personal data about you and to access the personal data we store or process about you (in this case, we will provide them to you in a machine-readable PDF document). You can always request the correction of inaccurate personal data about you. If you believe there is no longer a justified reason for further use or processing of your personal data, please let us know. However, certain personal data that we collect based on the Value Added Tax Act cannot be deleted. You also have the right to restrict the use of your personal data in cases where you dispute the accuracy of the personal data, when you consider the processing to be unlawful but do not want deletion, and when the personal data is no longer necessary for the processing purposes but you need them for the establishment of legal claims. In the case of subscribing to newsletters, you have the right to object to the processing of your personal data.
To exercise your rights as described, please submit your request in writing via email to firstname.lastname@example.org. A responsible person will respond to your request within the prescribed period of 1 month. In case of complexity and a larger number of requests, we may extend the deadline for up to two additional months, and you will be informed about it.
Petrans d.o.o. retains personal data received from you until you unsubscribe from the newsletters (withdraw consent). Petrans d.o.o. conducts an annual review of existing newsletter subscribers, and if you haven't opened or read any of your newsletters for a long time, we will send you an email to renew your consent (newsletter subscription) with a 14-day deadline. Otherwise, your personal data will be deleted, and newsletters will cease to be sent to you.
Petrans d.o.o. keeps data related to provided services for one month after the service is completed. After that time, they will be deleted unless otherwise required by law. For example, based on tax regulations, Petrans d.o.o. is obliged to keep invoices containing personal data of service subscribers for 10 years after the service has been provided.
Petrans d.o.o. will also not delete the data it needs to ensure evidence that it has erased personal data about an individual (audit trail) and to keep records of individuals who do not wish to be contacted by Petrans d.o.o. in the future. This data includes email address, first name, and last name.
Petrans d.o.o. uses "cookies" on its website, which are small files that are stored on your computer when you visit the site. Cookies can facilitate your future visits to the site. You can decide whether to accept or reject cookies through the settings in your browser.
If you do not accept cookies, some websites may not be displayed correctly, or you may not have access to all the information or functionalities of the websites. However, accepting cookies is not a prerequisite for using the Petrans d.o.o. website.